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Returns & Exchange Policy

 

IN-STORE RETURNS POLICY

Please choose carefully as we do not give refunds if you simply change your mind or make a wrong decision with any in-store purchase.

No returns on sale items.

Savvy Brands require your item(s) to be returned in store within 7 days of original purchase with receipt for proof of purchase.

A store credit or exchange will be issued for the return and store credits are valid for 12 months from date of issue, which can be used in store only. Please know that refunds are given only for items deemed to have a manufacturing fault (see Faulty Items at the bottom of the page).

All garments must be in original condition with all tags attached to ensure the approval of your return request. Jewellery and Swimwear is excluded from returns. Please note Savvy Brands take no responsibility for lost or stolen credit notes or gift vouchers.

 

ONLINE RETURNS POLICY

We want you to be completely satisfied with your purchase, therefore if you wish to return your order for any reason, we are happy to issue you with a store credit or exchange. Make sure you mail your returns back to us within 10 days of receipt.

Returns must be requested within 5 days of receiving your item and returned to us within 10 days. Once the return is received, please expect up to 3- 5 business days to process your return into an exchange or store credit. Please email us at hello@savvybrands.com.au and we will be happy to help.

 

 HOW TO RETURN

1. Email for Return Code
Please email hello@savvybrands.com.au  with a short description of your need to return. If there is an issue with the product, please include a photo to help our team best assist you. You will be provided with a Return Code via email to ensure your return is dealt with as quick and easy as possible.

2. Pack
Please re-use the packaging your order arrived in if possible. Alternatively, you are welcome to use alternative packaging as long as the product is secure.

3. Post
To ensure your return is safe, trackable and processed ASAP - please Express Post to the following address and provide the Shipping Carrier Name (e.g. DHL Express) and Tracking Number to hello@savvybrands.com.au  

SAVVY BRANDS RETURNS
80 GEORGE STREET EAST FREMANTLE WA 6158

4. Assess
Once we have received your return, we will assess the item to make sure everything is in order.  Please allow 5 days from when the item reaches us for your return to be processed.
You will receive an email notification on the status and eligibility of your return as soon as the assessment has been confirmed. 

5. Finalise
Once approved, your Store Credit or Exchange will be processed and confirmed via email.

 

Conditions

  • Returns must be posted within 10 days of an order being delivered. 
  • Garments must be in original condition with all tags intact and must not have been worn, altered or washed/laundered.
  • We do not offer refunds unless the item is deemed to be faulty. We check all stock before it is sent out to ensure there are no issues. 
  • Please note SAVVY is not liable for any return costs or providing customers with return labels. 
  • All sale purchases are final and not eligible for return.
  • We strongly recommend utilising a traceable delivery method to return your item/s. SAVVY Collection is not liable for any items lost in return transit.
  • Store Credits are valid for 12 months from the date of issue.
  • Please note: we do not accept returns for items used for events, photoshoots, or posted wearing on social media. Items must be unworn with all tags intact to be accepted.
  • If your return arrives in less than the original condition we reserve the right to refuse the return and you will be responsible for return shipping to have the item sent back to you, or you may be charged a dry cleaning fee.
  • Shipping and handling charges, insurance protection, gift wrap fees, and taxes paid (e.g. customs, VAT) are not refundable.

 

Cancellation Policy

Unfortunately, once your order is placed, cancellations or changes cannot be made.

  

FAULTY ITEM RETURNS POLICY

We are so sorry that you may have received a faulty item. We aim to provide our customers with products of the highest standard and quality. A thorough check of your garment is undertaken before it is sent off.

If you have received an item that you believe has a manufacturing fault, please email our Customer Service Team immediately and provide a photo documentation showing the defect/fault, which will speed up the assessment process. 

In accordance with the Australian Competition and Consumer Commission if the garment we have sent has a minor fault, then we have the right to repair the fault to the product and send it back to you. If we believe the fault cannot be repaired then we will send to you a replacement product, which matches your original purchase. However, if we are unable to repair or replace your faulty item then we will reimburse you in full for your purchase. 

 

LAST UPDATED 11/04/2025