Returns & Exchange Policy
IN-STORE RETURNS POLICY
Please choose carefully as we do not give refunds if you simply change your mind or make a wrong decision with any in Store purchase.
No returns on sale items.
Savvy Brands require your item(s) to be returned in store within 7 days of original purchase with receipt for proof of purchase.
A store credit or exchange will be issued for the return and store credits are valid for 3 years from date of issue which can be used in store or online. Please know that refunds are given only for items deemed to have a manufacturing fault (see Faulty Items at the bottom of the page).
All garments must be in original condition with all tags attached to ensure the approval of your return request. Jewellery is excluded from returns. Please note Savvy Brands take no responsibility for lost or stolen credit notes or gift vouchers.
ONLINE RETURNS POLICY
We hope you love your new purchase. If it's not exactly what you were looking for, please email email@example.com to request a Return Form. Once your return has been approved, a returns number will be issued, which must be included with your order when sending it back.
- Full Priced Items: Refund (minus a flat $10 administration fee) or a Store Credit will be issued. Store Credits are valid for 3 years from date of issue.
- Sale Items: Non refundable
All returns for a credit note or refund must also meet the following requirements:
- Garment/s will need to be sent back to us within 10 days of receiving the order.
- Garments should be returned new, unused and with all designer tags still attached.
- Returned items that have been worn, washed, damaged or altered from their original state (i.e. tags removed) will not be accepted, and will be returned to the customer.
- Due to health and hygiene reasons, jewellery is unable to be returned.
- Any item purchased with Promotional Sale of less than 20% can be returned for a credit note only.
- Only if the sale item is deemed faulty will a refund be approved.
All Sale items (this includes any product purchased on a promotional sale of 20% or more) are unable to be returned for a refund or credit note. We are able to offer a credit note if the item is deemed faulty.
Once your return has been received into our store it can take up to 7 – 10 business working days for the refund to be processed.
Please take care when sending items back to us, as items lost in the post are your responsibility and we cannot offer refunds, exchanges or credit notes on lost parcels.
We always recommend using a registered post and to keep hold of your tracking number to avoid missing parcels.
All returns need to be sent back to us within 10 days of delivery.
This means 10 days from tracking showing the order as being delivered.
All items need to be returned new, unused and with all designer and brand tags attached.
All returns need to be inline with our Returns Policy above.
FAULTY ITEM RETURNS POLICY
We are so sorry that you may have received a faulty item. We aim to provide our customers with products of the highest standard and quality. A thorough check of your garment is undertaken before it is sent off.
If you have received an item that you believe has a manufacturing fault, please email our Customer Service Team immediately and provide a photo documentation showing the defect/fault, which will speed up the assessment process.
In accordance with the Australian Competition and Consumer Commission if the garment we have sent has a minor fault then we have the right to repair the fault to the product and send it back to you. If we believe the fault cannot be repaired then we will send to you a replacement product, which matches your original purchase. However, if we are unable to repair or replace your faulty item then we will reimburse you in full for your purchase.